Last Updated: June 2026
Eleven Eleven Media provides professional digital services including SEO, CRO, Shopify Development, WordPress Development, Website Design, Technical Consulting, and related digital marketing services.
Due to the time, expertise, resource allocation, and strategic work involved in delivering these services, all payments made to Eleven Eleven Media are generally non-refundable unless expressly stated otherwise in a written agreement.
Monthly retainers are billed in advance to reserve team capacity and resources.
Once a retainer invoice has been paid and the billing period has commenced:
Clients may terminate recurring services by providing at least thirty (30) days written notice.
For fixed-scope projects including website development, website redesigns, migrations, audits, consulting engagements, tracking implementations, and similar services:
If a project is terminated by the Client after work has commenced, the Client shall remain responsible for payment of all work completed up to the termination date.
The Client acknowledges that search engine rankings, website traffic, AI platform visibility, lead generation, conversion rates, and business outcomes are influenced by numerous factors beyond the control of Eleven Eleven Media.
Accordingly:
No refunds, credits, or reimbursements will be provided for expenses incurred on behalf of the Client, including but not limited to:
Any such costs remain the responsibility of the Client.
A project may be considered abandoned if the Client becomes unresponsive, fails to provide required approvals, content, assets, credentials, or feedback for a period exceeding thirty (30) consecutive days.
In such cases:
Additional fees may apply for restarting or re-scoping the project.
Resource allocation and planning costs remain payable regardless of project utilization during this period.
Before initiating a chargeback, payment dispute, or reversal request, Clients agree to contact Eleven Eleven Media to attempt a good-faith resolution.
Initiating a chargeback for services that have been delivered may constitute a breach of these Terms and may result in suspension of services, revocation of access to deliverables, and recovery actions where legally permitted.
Cancellation requests must be submitted in writing to:
info@elevenmedia.in
Cancellation requests become effective only upon written acknowledgement by Eleven Eleven Media.
Any outstanding invoices, fees, or charges incurred prior to the cancellation date remain payable.
Refunds, credits, or goodwill adjustments may be granted solely at the discretion of Eleven Eleven Media on a case-by-case basis.
Any exception made in one instance shall not create an obligation to provide similar refunds in future cases.
For questions regarding this Refund Policy, please contact:
Eleven Eleven Media
Email: info@elevenmedia.in
Address:
4th Floor, Adited House,
Old Palasia,
Indore, Madhya Pradesh 452001,
India